At kaitlynndigitalboost.com, we aim to provide reliable and professional digital marketing services. Because our services are delivered digitally and work may begin after payment is confirmed, refund eligibility depends on the status and nature of the purchased service.
1. Refund Eligibility
Customers may request a refund by contacting us within 7 days of purchase if service fulfillment has not yet started.
If work has already begun, the refund request will be reviewed based on the amount and stage of work already completed.
2. Services Already Completed
Once a digital service has been fully completed and the agreed deliverables have been provided, the purchase is generally non-refundable.
This is because digital services involve work performed specifically in response to the customer’s order and cannot be returned like a physical product.
3. Cancellation Requests
Customers who wish to cancel an order should contact us as soon as possible.
If the service has not yet started, we will review the cancellation request and, where eligible, issue a refund.
If substantial work has already been completed, the amount eligible for refund may be reduced or the order may no longer qualify for a refund.
4. Service Issues
If you believe that a service was not delivered according to its stated scope, please contact us within 7 days of receiving the applicable deliverables.
We may review the request and, where appropriate, provide a reasonable correction, completion of missing work, or other suitable resolution.
5. Non-Refundable Circumstances
A refund may not be available when:
The purchased service has already been fully completed
The agreed deliverables have already been provided
The customer does not provide required information or materials
Delays are caused by inaccurate or incomplete customer information
The customer changes their requirements after work has substantially begun
The request falls outside the original service scope
* The customer is dissatisfied with results that depend on external factors or third-party platforms
6. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
After a refund has been approved, processing time may vary depending on the payment provider and financial institution. In general, customers should allow 5–10 business days for the refunded amount to appear in their account.
7. Payment Disputes
Before initiating a payment dispute or chargeback, we encourage customers to contact us so that we can review the issue and attempt to resolve it directly.
We will cooperate with payment providers in reviewing legitimate payment disputes.
8. Contact Us
For refund requests, cancellations, or questions regarding this Refund Policy, please contact:
